Refund policy

Last Updated: May 13, 2026

At Oralpy, customer satisfaction is important to us.

Return Window

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

Items must be unused and in original condition

Items must be returned in original packaging

Proof of purchase is required

The following items cannot be returned:

Personalized/custom products

Gift cards

Final sale items

Hygiene-sensitive products

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

Order number

Photos of the item and packaging

Approved refunds are processed to the original payment method within 5–10 business days.

Shipping fees are generally non-refundable unless the issue was caused by us.

Customers may be responsible for return shipping costs unless otherwise stated.

For return requests: